Refund Information

NOTICE REGARDING USER ACCOUNTS FOR COURSE REGISTRATION

If you are paying on behalf of another individual to attend a course, they need to create their own profile (click here to go to profile creation). They will then register for this course with their profile and login information (or you may login and register for them), and then you will be able to input the relevant payment information during the registration process. Each individual who would like credit for attending a course will need to create their own profile (click here) and register for the course under their individual profile(s). Please only use your profile to register for a course if you are the individual who would like to receive credit for the attendance.

GENERAL REFUND POLICY

If you must cancel your registration for any type of continuing dental education course, please notify the Office of Continuing Dental Education as soon as you determine you are unable to attend so that a refund may be considered. Any cancellation made prior to the start of the program will be subject to an administrative fee assessment of $125.00. Any cancellation made one week or less prior to the course does not qualify for a refund. However, participants may choose to place their tuition, minus an administrative and direct cost fee assessment, into a holding account for future use. “No Shows” will not qualify for refunds. Written notification by mail, fax, or e-mail is required within five business days to initiate the refund process. Please allow four to six weeks for all refunds. Specific refund policies apply to all off-site, continuum, participation, and ongoing series programs. Contact our office for the specific refund policy regarding any course.

OFF SITE (PARTICIPATION & LECTURE) PROGRAM REFUND POLICY

If you must cancel your registration, please notify the Office of Continuing Dental Education as soon as you determine you are unable to attend so that a refund may be considered. Due to commitments to off-site properties, any cancellation made prior to the start of the program will be subject to an administrative fee assessment of $225.00. Any cancellation made two months or less prior to the course does not qualify for a refund. However, participants may choose to place their tuition, minus an administrative and direct cost fee assessment, into a holding account for future use. “No Shows” will not qualify for refunds. Written notification is required within five business days by mail, fax, or e-mail to initiate the refund process. Please allow four to six weeks for all refunds. Specific refund policies may apply to all off-site programs. Contact our office for the specific refund policy regarding any course.

CONTINUUM, PARTICIPATION, DENTAL STUDY CLUBS, AND MULTIPLE SERIES REFUND POLICY

If you must cancel your registration, please notify the Office of Continuing Dental Education as soon as you determine you are unable to attend so that a refund may be considered. Due to commitments to these type of programs, any cancellation made prior to the start of the program will be subject to an administrative fee assessment of 25% of total tuition plus any applicable nonrefundable deposits. Any cancellation made one month or less prior to the course does not qualify for a refund. However, participants may choose to place their tuition (minus an administrative, applicable non-refundable deposits, and any direct cost fee assessments) into a holding account for future use. “No Shows” will not qualify for refunds. Written notification is required within five business days by mail, fax, or e-mail to initiate the refund process. Please allow four to six weeks for all refunds. Deposits and football tickets are nonrefundable. Specific refund policies apply to all continuum, study clubs, and ongoing series programs. Contact our office for the specific refund policy regarding any course.

TO REQUEST A REFUND

If you must cancel your registration, please notify the Office of Continuing Dental Education as soon as you determine you are unable to attend so that your refund may be considered. Written notification is required within five business days by mail, fax, or e-mail to initiate the refund process. A written request is required to process any refund or transfer. Contact our office for the specific refund policy regarding any course.

RECORDED ONLINE LEARNING COURSE REFUND POLICY

If you must cancel your registration, please notify the Office of Continuing Dental Education by sending us an e-mail at smile@uthscsa.edu with your usercode and full course title before the START DATE indicated so that your refund may be considered. Cancellations made after 24 hours of the registration will not be eligible for a refund. No refunds will be issued after the completion of the first chapter regardless of START DATE. If you are unable to complete your course before the indicated course completion date (completion date is provided upon registration and when you log in to the course), you must re-register and retake the course. If you've taken an online course before and need to re-register for any reason, please contact us at smile@uthscsa.edu so that we may indicate this to the system and allow your registration.

HAND SKILLS REFUND POLICY

Payments are to be received in full, electronically, by the deadline listed. Enrollment will be limited to 14 foreign-trained dentists per session. Registration closes when enrollment limit is met. Cancellations made up to 7 days prior to course start will receive a refund minus a $500 administrative fee. No refund will be provided if a participant cancels less than 7 days prior to course start.

COURSE CHANGES/CANCELLATION

The Office of Continuing Dental Education reserves the right to: (1) limit registration; (2) refuse admission by refunding the course fee; (3) change the location, date and starting time of the program, course content, or faculty and such change will not entitle the registered participant to a refund; (4) cancel any course no less than one week prior to the course should circumstances make this necessary, at which time registered participants will be notified by telephone using the number provided on the registration form; (5) remove the participant from the premises if the patron’s conduct endangers or disrupts other attendees, speakers, or staff.

WEBINAR REFUND POLICY

If you must cancel your registration or cannot attend a webinar course for any reason, please provide written notification to the Office of Continuing Dental Education one week (7 days) before the course date so that a refund may be considered. In the case of an emergency, please contact our office as soon as possible in writing (within 8-12 hours of the scheduled event). Any cancellation made prior to the start of the course will be subject to an administrative fee. Any cancellation made less than one week prior to the course date does not qualify for a refund. However, participants may choose to place their tuition, minus an administrative and direct cost fee assessment, into a holding account for future use. “No shows” will not qualify for refunds. A "no show" is an attendee that did not log into nor view/access the webinar. Regarding Continuing Education credit hours, in order to receive full CE credits for a webinar, you must attend the course in its full duration. Please note that we do not award partial credit hours. In order to verify your attendance for TSBDE, we use attendance accounting information from our webinar software that records the amount of time each participant attended. Understand that, if you do not attend the full duration of the course, you will not receive any credit hours. Please ensure that your device (laptop, phone, computer, etc.) and account name (Zoom, Microsoft Teams, etc.) are appropriate, legible, and identify the attendee so that verifying attendance is expedited. This policy applies to live and interactive webinar courses, or the webinar option of hybrid courses.

HYBRID COURSE POLICY

A hybrid course means that you may choose to either attend on campus to experience the lecture from the speaker in person (referred to as the "in-person" option) or to attend virtually via a live and interactive webinar with the speaker (referred to as the "webinar" option). The in-person option means that you are invited to visit our campus and attend the lecture in a classroom or auditorium. The webinar option means that you choose to log in to a virtual call (hosted via Zoom, Microsoft Teams, etc.) and to attend for the duration of the lecture via your computer, laptop, or other capable device. You will select your option while registering online by proceeding through the registration process, and while selecting your fee option, select either the "in-person" or "webinar" option. The TSBDE views live webinars and in-person courses equally, you will receive the same "live credit" by participating in either format option of a hybrid course. “No shows” will not qualify for refunds. A "no show" is an attendee that did not log into nor view/access the webinar or in-person course. Regarding Continuing Education credit hours, in order to receive full CE credits for a webinar option, you must attend the course in its full duration. Please note that we do not award partial credit hours. In order to verify your attendance for TSBDE, we use attendance accounting information from our webinar software that records the amount of time each participant attended. Understand that, if you do not attend the full duration of the course, you will not receive any credit hours. Please ensure that your device (laptop, phone, computer, etc.) and account name (Zoom, Microsoft Teams, etc.) are appropriate, legible, and identify the attendee so that verifying attendance is expedited.

UT Health San Antonio Training Future Generations

The UT Health San Antonio, School of Dentistry is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.
ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. UTHSCSA designates the number of credit hours for each course individually. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/cerp.