Refund Information

GENERAL REFUND POLICY

If you must cancel your registration for any type of continuing dental education course, please notify the Office of Continuing Dental Education as soon as you determine you are unable to attend so that a refund may be considered. Any cancellation made prior to the start of the program will be subject to an administrative fee assessment of $125.00. Any cancellation made one week or less prior to the course does not qualify for a refund. However, participants may choose to place their tuition, minus an administrative and direct cost fee assessment, into a holding account for future use. “No Shows” will not qualify for refunds. Written notification by mail, fax, or e-mail is required within five business days to initiate the refund process. Please allow four to six weeks for all refunds. Specific refund policies apply to all off-site, continuum, participation, and ongoing series programs. Contact our office for the specific refund policy regarding any course.

OFF SITE (PARTICIPATION & LECTURE) PROGRAM REFUND POLICY

If you must cancel your registration, please notify the Office of Continuing Dental Education as soon as you determine you are unable to attend so that a refund may be considered. Due to commitments to off-site properties, any cancellation made prior to the start of the program will be subject to an administrative fee assessment of $225.00. Any cancellation made two months or less prior to the course does not qualify for a refund. However, participants may choose to place their tuition, minus an administrative and direct cost fee assessment, into a holding account for future use. “No Shows” will not qualify for refunds. Written notification is required within five business days by mail, fax, or e-mail to initiate the refund process. Please allow four to six weeks for all refunds. Specific refund policies may apply to all off-site programs. Contact our office for the specific refund policy regarding any course.

CONTINUUM, PARTICIPATION, DENTAL STUDY CLUBS, AND MULTIPLE SERIES REFUND POLICY

If you must cancel your registration, please notify the Office of Continuing Dental Education as soon as you determine you are unable to attend so that a refund may be considered. Due to commitments to these type of programs, any cancellation made prior to the start of the program will be subject to an administrative fee assessment of 25% of total tuition plus any applicable nonrefundable deposits. Any cancellation made one month or less prior to the course does not qualify for a refund. However, participants may choose to place their tuition (minus an administrative, applicable non-refundable deposits, and any direct cost fee assessments) into a holding account for future use. “No Shows” will not qualify for refunds. Written notification is required within five business days by mail, fax, or e-mail to initiate the refund process. Please allow four to six weeks for all refunds. Deposits and football tickets are nonrefundable. Specific refund policies apply to all continuum, study clubs, and ongoing series programs. Contact our office for the specific refund policy regarding any course.

TO REQUEST A REFUND

If you must cancel your registration, please notify the Office of Continuing Dental Education as soon as you determine you are unable to attend so that your refund may be considered. Written notification is required within five business days by mail, fax, or e-mail to initiate the refund process. A written request is required to process any refund or transfer. Contact our office for the specific refund policy regarding any course.

RECORDED ONLINE LEARNING COURSE REFUND POLICY

If you must cancel your registration, please notify the Office of Continuing Dental Education by sending us an e-mail at smile@uthscsa.edu with your usercode and full course title before the START DATE indicated so that your refund may be considered. Cancellations made after 24 hours of the registration will not be eligible for a refund. No refunds will be issued after the completion of the first chapter, regardless of START DATE. If you are unable to complete your course before the indicated course completion date (completion date is provided upon registration and when you log in to the course), you must re-register and retake the course. If you've taken an online course before and need to re-register for any reason, please contact us at smile@uthscsa.edu so that we may indicate this to the system and allow your registration.

HAND SKILLS REFUND POLICY

Payments are to be received in full, electronically, by the deadline listed. Enrollment will be limited to 14 foreign-trained dentists per session. Registration closes when enrollment limit is met. Cancellations made up to 7 days prior to course start will receive a refund minus a $500 administrative fee. No refund will be provided if a participant cancels less than 7 days prior to course start.

COURSE CHANGES/CANCELLATION

The Office of Continuing Dental Education reserves the right to: (1) limit registration; (2) refuse admission by refunding the course fee; (3) change the location, date and starting time of the program, course content, or faculty and such change will not entitle the registered participant to a refund; (4) cancel any course no less than one week prior to the course should circumstances make this necessary, at which time registered participants will be notified by telephone using the number provided on the registration form; (5) remove the participant from the premises if the patron’s conduct endangers or disrupts other attendees, speakers, or staff.

UT Health San Antonio Training Future Generations

The UT Health San Antonio, School of Dentistry is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.
ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. UTHSCSA designates the number of credit hours for each course individually. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/cerp.